Terms & Conditions
Radmore & Tucker Ltd
Last updated: 17th February 2026
These Terms & Conditions govern your use of this website and the purchase of products from Radmore & Tucker Ltd. By accessing this website or placing an order, you agree to be bound by these terms.
1. About Us
Radmore & Tucker Ltd
Registered Address: Springwell Nurseries, Ide Village Road, Exeter, EX2 9FB
Company Registration Number: 2842169
VAT Number: 631042881
Email: rtorders@radmoretucker.co.uk
Telephone: 01392254270
We are a UK retailer of garden machinery and related products.
2. Website Use
By using our website, you agree:
Not to misuse the website or attempt unauthorised access
Not to introduce viruses or malicious code
Not to reproduce or copy content without permission
All content, logos, product descriptions and images are the property of Radmore & Tucker or respective brand owners.
3. Products & Descriptions
We make every effort to ensure product information is accurate. However:
Images are for illustration purposes only
Specifications may change without notice
Manufacturers may update models or packaging
If you require clarification before purchase, please contact us.
4. Pricing & Payment
All prices are displayed in GBP (£)
VAT is included where applicable
Delivery charges are shown at checkout
Payment must be received before dispatch
We reserve the right to correct pricing errors. If an error occurs, we may cancel the order and issue a full refund.
Accepted payment methods are shown at checkout.
5. Orders & Contract Formation
Orders are subject to availability
An order confirmation email does not constitute acceptance
A contract is formed once goods are dispatched
We reserve the right to refuse or cancel orders where necessary.
6. Delivery
Delivery times are estimates and not guaranteed
We are not responsible for courier delays beyond our control
Risk passes to the customer upon delivery
Goods must be inspected on arrival
Any damage or shortage must be reported within 48 hours of delivery.
7. Returns & Cancellation (Consumer Contracts Regulations 2013)
If you are a consumer, you have the right to cancel your order within 14 days of receiving goods.
To qualify:
Goods must be unused
Goods must be in original packaging
You must notify us in writing within 14 days
Return shipping costs are the responsibility of the customer unless goods are faulty.
Refunds will be issued within 14 days of receiving returned goods.
Certain items may be excluded from cancellation rights, including:
Special order items
Used machinery
Fuel, oil or perishable products
8. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, goods must be:
As described
Of satisfactory quality
Fit for purpose
If your product is faulty:
Contact us promptly
We may offer repair, replacement or refund
Manufacturer warranties apply separately.
9. Warranty
Products include manufacturer warranties where applicable.
Warranty does not cover:
Misuse
Accidental damage
Wear and tear
Failure to follow maintenance instructions
Proof of purchase is required for all warranty claims.
10. Product Use & Safety
Garden machinery must be used according to manufacturer guidelines.
Radmore & Tucker accepts no liability for:
Improper use
Failure to wear appropriate safety equipment
Failure to follow instructions
Customers are responsible for safe operation.
11. Limitation of Liability
To the maximum extent permitted by law:
We shall not be liable for indirect or consequential losses
Our total liability shall not exceed the purchase price
Nothing in these terms excludes liability for death or personal injury caused by negligence.
12. Intellectual Property
All website content is protected by copyright.
Brand names including Stihl, Husqvarna, Echo, Masport and Kress remain the property of their respective owners.
13. Privacy & Data Protection
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Please refer to our Privacy Policy for full details.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the English courts.
15. Changes to These Terms
We reserve the right to update these Terms at any time.
The version published at the time of purchase will apply.
