If you are not delighted with your purchase you have the right to cancel within 28 days of your purchase, or 28 days from the receipt of the goods (whichever is longer). If you cancel your order you will have your payment refunded (minus any carriage costs), provided you return your goods in perfect condition, with all original packaging and instructions, to us at the address shown on the contact us page.
If you purchased an item from 15th November 2023 as a Christmas Gift, we’re able to extend our returns period until the end of January 2024.
Please note: Refunds will only be issued when receipt of the returned goods is provided.
Warranty Returns Policy
If you are returning an item for Warranty it will be at the buyers cost to send back the item for a Warranty inspection. Exchanges will incur the cost of posting the replacement item(s) to you – we will contact you as part of the returns process to arrange payment. In most cases, the supplier of goods will need the item returned to them once we have received it so please allow extra time whilst they assess and approve the Warranty Claim.
When you are returning an incorrectly-supplied product, we will cover the cost of returning the item. Please contact us to arrange this.
If you are returning goods for exchange, where the goods were neither incorrectly-supplied nor faulty, we will not be liable for your postage costs. If your order originally qualified for free postage, any refund will exclude the original postage cost; exchanges will incur the cost of posting the replacement item(s) to you.
If you have any questions or concerns please contact us.